Refund and Returns Policy
At Zaro Fragrance, we take pride in delivering high-quality fragrances. Due to the nature of our products, we maintain a strict but fair return and refund policy to ensure product integrity and customer satisfaction.
1. Returns Eligibility
We only accept returns under the following conditions:
- The item received is damaged, defective, or incorrect
- The request is made within 3 days of receiving the order
- The item is unused, unopened, and in its original packaging
For hygiene and safety reasons, we do not accept returns for opened or used fragrances.
2. Non-Returnable Items
The following items are not eligible for return or refund:
- Opened or used products
- Products with damaged packaging caused by the customer
- Change of mind or personal preference (e.g., scent not preferred)
3. Refund Process
Once your return is approved:
- Refunds will be processed within 5–7 working days
- Refunds will be issued via the original payment method
- Shipping fees are non-refundable, unless the error is on our side
4. Exchange Policy
We only offer exchanges for:
- Damaged items
- Incorrect items received
All exchanges are subject to stock availability.
5. How to Request a Return
To initiate a return or exchange:
- Contact us via email or WhatsApp
- Provide your order number and clear photo/video proof
- Our team will review and respond within 1–2 working days
6. Contact Us
If you need assistance, please reach out to us:
Email: zaroempire.hq@gmail.com
WhatsApp: +60 14-337 5055
