Shipping Policy
At Zaro Fragrance, we are committed to delivering your orders safely and efficiently. Please read our shipping policy below for full details on processing and delivery.
1. Order Processing
- All orders are processed within 1–3 working days after payment is confirmed
- Orders are not processed on weekends or public holidays
- You will receive a confirmation email once your order has been shipped
2. Shipping Duration
Estimated delivery times:
- West Malaysia: 2–5 working days
- East Malaysia: 3–7 working days
Delivery times may vary depending on courier service and external factors.
3. Shipping Fees
- Shipping fees are calculated at checkout based on your location and order weight
- Free shipping may be offered during promotions or for minimum purchase amounts
4. Courier Partners
We work with trusted courier services to ensure your order arrives safely and on time. A tracking number will be provided once your order has been shipped.
5. Order Tracking
Once your order is dispatched, you will receive a tracking number via email or WhatsApp. You can use this to monitor your delivery status in real-time.
6. Delays & Issues
While we strive to meet estimated delivery times, delays may occur due to:
- Courier service disruptions
- Weather conditions
- Incorrect or incomplete shipping details
Zaro Fragrance is not responsible for delays caused by third-party couriers, but we will assist in tracking your parcel whenever possible.
7. Incorrect Address
Please ensure your shipping details are accurate before completing your order. We are not responsible for failed deliveries due to incorrect or incomplete addresses.
8. Contact Us
If you have any questions about your shipment, please contact us:
Email: zaroempire.hq@gmail.com
WhatsApp: +60 14-337 5055
